Thank you for choosing ServiceMaster of Alaska to provide emergency services for your fire and/or smoke damage. We understand that experiencing something like this is difficult. Rest assured ServiceMaster of Alaska is the right company and has the qualified technicians to restore your property.
This is most likely your first fire-related loss. However, at ServiceMaster of Alaska, we have helped people through this process countless times. Years of experience have led us to advanced scientific methods, techniques and products for restoring buildings and personal property.
It is our goal to restore your property as quickly and efficiently as possible. Depending on the source, nature and size of the fire, the cleaning and restoration may require several phases before completion.
We work to restore all property to a pre-loss condition when possible. Some items cannot be restored. Others could cost more to restore than they are actually worth. We will advise you and your insurance claim representative, and explain the limits of what we as professional restorers can do.
What to do
- Sign an authorization form.
- Identify immediate need items. (Medication, emergency clothing, etc.)
- Identify items to keep in your possession. (Personal valuables, jewelry, etc.)
- Assist with restore versus replace decisions, especially regarding family heirlooms and sentimental items.
- Be available on-site during packout and redelivery.
What not to do
We suggest that you do not attempt any “do-it yourself” cleaning methods without consulting with your ServiceMaster of Alaska Restoration Technician.
This could actually make the damage worse. Touching surfaces covered in soot can permanently set the soot. Please consider there are complex chemical reactions and hidden damage that are best restored with specific products, equipment and expert methods.
Returning your property back to pre-loss condition and helping families and individuals like you is what we do.