Water Damage Restoration

UNDERSTANDING THE DRYING PROCESS

It is our goal to restore your property as quickly and efficiently as possible. The drying and restoration may require up to three phases before completion.

EMERGENCY SERVICE

Upon our arrival, a Statement of Authorization will need to be signed before work can begin. A ServiceMaster of Alaska trained technician will begin by determining if your flooring is salvageable and if the flooring can be dried in place. If so, we will extract as much water as possible. High-velocity air movers and dehumidifiers will be set up to dry the flooring (carpet, laminate, etc)  and subfloor quickly. Equipment must be left on for the designated amount of time to ensure proper drying. The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack strip and remove the wet padding to expedite the drying process. A pad sample will be taken back to our office to be matched and ordered for the reinstallation. If your carpet is deemed unsalvageable, the technician may advise removing both the pad and the carpet.

JOB SITE INSPECTIONS

It will be necessary for us to have access to your property during business hours throughout the drying process in order to properly monitor the temperature, humidity and our equipment. Please work with our office on your preferred method for reentry to your property so we can properly monitor the drying process.

What to do

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.

What not to do

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.