At ServiceMaster of Alaska, we are on a mission to bring quality home restoration services to our fellow Alaskans through outstanding customer service, because Alaska is our home too!
As Alaskans, we know what it is like to experience a burst pipe at 2:00 a.m. because of a cold snap. We have handled bear and moose break-ins, no questions asked. We know the challenges of living in our beautiful but sometimes dangerous state.
We all live, play, and raise our families in the communities in which we work. When we serve you, we know that we are serving our neighbors—our doctors and nurses, our pastors, our children’s teachers—and we are committed to doing it right. When disaster strikes our own homes, we want the issue resolved as quickly as possible. When you call us, we treat you and your home with the same level of concern as we would our own.
Our core values include:
Teamwork
Honesty
Friendliness
Reliability
We challenge and encourage one another to be the best we can be so that you receive the best possible service. Quality home restoration only happens when we work together.
We believe that the only way to do something is to do it right, and we take pride in finishing an honest day’s work. Quality home restoration is only achieved when we don’t cut corners.
We become the calm in the storm of your home disaster, bringing peace of mind to you by means of a listening, friendly face. Quality home restoration begins with genuine care.
We are here for you whenever disaster strikes. We respond quickly and prepared to give the best possible service. Quality home restoration means we are there when you need us.
Richard Gerwin
President / Lead Project Manager
Rick brings more than 19 years of carpentry, mitigation and estimating experience to ServiceMaster. He has been with the company since 2001 working alongside the previous 2 generations of ownership. His background and leadership abilities have made him a vital part of the ServiceMaster Family.
His IICRC certifications, experience and management has been exemplified in his unique ability to connect with the homeowners who have had a devastating loss and reassure them throughout the process. Rick’s hands-on approach to his management style encourages our employees to emulate him in the work they do.
Rick was raised in Anchorage, AK and enjoys spending time with his Golden Retriever, traveling, and adventuring in the great outdoors.
Kara MacDonald
Vice President / Director of Communications
Kara brings a strong background in marketing and business development to ServiceMaster. Her experience includes 15 years of residential construction, creating and implementing programs to streamline business.
She has an outstanding track record of leadership and execution since joining ServiceMaster in 2008, and she brings greater focus to our team approach at ServiceMaster. Kara is an essential part of ServiceMaster’s team and also helps to manage client and adjuster relationships by being the calm in the “chaos”.
Kara was born, raised and educated in Alaska. Kara is a licensed Realtor and has helped several clients buy and sell their properties for the past 15 years. She is also a member of the Women Entrepreneurs’ of Alaska Group and continually strives to demonstrate her company’s core values.
Kenny Raquel
Project Manager
Kenny brings over 3 years of construction management experience to Service Master in operations, logistics, cost estimating and scheduling. His background ranges from Foreman over jobs to project engineer to cost estimating take -off skills in both civil and vertical construction.
Kenny is an integral part of the Service Master team, bringing a can-do attitude to the job that lets our customers know they are in good, capable hands. He puts the needs of our clients first and encourages our crew to give you the Service Master experience you deserve.
Kenny was raised in Alaska and graduated from Dimond High School. He enjoys spending time with friends and family, but you will mostly find him on a lake or river fishing.
Mick McHaney
Mitigation Manager
Mick has 8 years of construction experience working as a laborer, expeditor, and equipment operator. He has built numerous residential and commercial sites all through the anchorage and matsu boroughs. Mick also traveled all over the state as an environmental and geophysical driller. He tested sites for contamination and soil density for large scale construction projects. Most recently he worked as a sales manager at Lowes helping homeowners on their DIY home improvement projects. Mick brings excellent customer management skills and team leadership to ServiceMaster and plays a valuable and much appreciated role as our Mitigation Manager.
Mick was born and raised in Alaska. He owns a home in Eagle river with his wife of 18 years and two beautiful little girls. They live very busy lives but find the time whenever they can to get out and enjoy our amazing state’s breathtaking views and nature.
Goldie Stone
Controller
Goldie’s name says it all! She is our golden girl and keeps the energy going in a sometimes overwhelming situation. Goldie has an extensive background in accounting. She also has a talent for customer support and being our “HUB” for all activity in and out of the office.
Goldie ensures the accounting operations of the company are running smoothly, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure all customers are taken care of properly.
Goldie was raised in Utah and Alaska. She is our “go to gal” and our right hand. We could not run the show without her and we are thankful to have such a caring, fun, and compassionate employee. She manages all jobs, makes sure the technicians are on their “A” game, and gives our customers the attention they deserve.
Jillian Williams, Operations
Administrator
Jill is the glue that keeps us all together! She is an integral part of the communications between the staff, technicians, adjusters, and customers. Her enthusiasm to tackle any project combined with a willingness to help out in any situation only makes the team better. Jill runs the jobs and helps support the crew and keep all jobs in order and updated. Jill demonstrates a desire to truly help all those around her. She is our support and right hand and we are all happy to have her as part of the team.
Jill was born and raised in Anchorage, Alaska. She enjoys spending time with her two shelties and husband, Jake. She is an avid sports fan, and you can always find her out on the court assisting the Dimond girls basketball team. When she has free time, she enjoys photography. We even have some of her work hanging in our office!
24-Hour Emergency Service
Call us 24 hours a day, seven days a week, 365 days a year for home emergencies. For non-emergencies, our hours are Monday through Friday, 8:00 am to 5:00 pm.
Contact Us
6726 Greenwood Street
Anchorage, AK 99518
24-Hour Emergency Service
Call us 24 hours a day, seven days a week, 365 days a year for home emergencies. For non-emergencies, our hours are Monday through Friday, 8:00 am to 5:00 pm.
Contact Us
6726 Greenwood Street
Anchorage, AK 99518
© 2017 ServiceMaster Anchorage. All Rights Reserved. Terms of Use.
An independent business licensed to serve you by ServiceMaster Clean & ServiceMaster Restore. Disaster recovery in Alaska: water damage repairs, fire restoration, mold removal, carpet cleaning, smoke odor removal, cleaning pet stains from carpet, red wine carpet stain removal.